Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact Errav.com Customer Support at [YOUR EMAIL ADDRESS]. Please note that returns will need to be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact Errav.com for any return questions at [YOUR EMAIL ADDRESS].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products and items that have been used, damaged, or returned without their original packaging and accessories.

Unfortunately, we cannot accept returns on items that have been damaged through misuse, normal wear and tear, or improper handling.

If you have questions or concerns about whether your item is eligible for return, please contact Errav.com Customer Support.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item, subject to availability.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please remember that it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact Errav.com Customer Support at [YOUR EMAIL ADDRESS].